FAQs
If you do not see the answer to your question please send us an email to: support@hyphylife.com
WHAT ARE SHIPPING TIMES AND COSTS?
- Complimentary ground shipping within 1 to 7 business days.
- All orders can take 2-3 business days to process.
- We use USPS for all shipping.
- We can not change address to orders once they are shipped out.
WHAT PAYMENT METHODS CAN I USE?
Hyphylife.com accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Hyphylife.com features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Unopened Products
You can return unopened item(s) within 30 days of the purchase date for a full refund. Your item must be in its original unused or unopened condition to be returned. Refund amount will only be for the product cost, shipping charges are non-refundable. We do ask that the customer covers the return shipping costs and items must be returned within 30 days of the original purchase date. *Only Vallid to U.S. Customers*
Note that expired product is not eligible for return or exchange. Please email support@hyphylife before sending in your order.
*All sales are final and no refunds will be issued on orders with promotional codes over 20% or promos for free shipping.*
To return your product, you should email us for a RA # to : support@hyphylife.comYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.